Return Policy

Last Updated: 6 September 2026

Thanks for shopping with us. If you are not completely satisfied with your purchase, we are here to help.

To start a return, email support@caratandclay.com with your order number and the reason for the return.

Please note: a maximum of two returns or exchanges per customer, per calendar year, is permitted.

1. Return Window

You may return your item within 30 calendar days from the date of delivery. The 30 days begin the day your order is delivered, not the day you ordered it. Requests made after 30 days are not eligible for a refund.

2. What Makes An Item Eligible

To be eligible for a return:

• The item must be unused and in the same condition in which you received it.

• All original documentation, including the IGI or GIA grading report where one applies, must be returned with the item.

• The item must be returned in its original packaging.

3. When We Cannot Accept A Return

A return cannot be accepted if:

• The 30-day return window has passed.

• The item is used, damaged, or not in its original condition.

• The required IGI or GIA grading report is missing.

• The item is custom, bespoke, engraved or resized. These are made for you individually and are final sale.

Custom, bespoke, engraved and resized pieces can still be returned if they arrive damaged or defective. Email support@caratandclay.com with your order number and a photo, and we will put it right.

4. How To Start A Return

Email support@caratandclay.com with your order number and the reason for your return, and our team will guide you through the next steps.

5. Return Shipping

United States. Returns within the United States are free. We send you a prepaid, fully insured FedEx return label. Print the label, repack the item securely in its original packaging with all original documentation including the grading certificate, then either book a FedEx pickup or drop it at your nearest FedEx location.

A $150 fee applies if the original grading certificate is not returned with the item.

International. For international orders we reimburse up to $50 toward the cost of return shipping. We will give you the return address. Once you have sent the parcel, email us a copy of your shipping receipt and we will reimburse you up to $50. If return shipping costs more than $50, the difference is yours to cover.

6. Refunds

Once your return reaches us, we inspect it within 24–48 business hours and let you know when the inspection is done.

Approved refunds go back to the original payment method used for the order. Depending on your card issuer, the money usually appears within 2–10 business days. We email you as soon as the refund is started.

If you have had the confirmation email and the money has still not arrived after that window, email support@caratandclay.com and we will help you chase it.

7. Canceling An Order

You can cancel an order at any time before it has been packed or shipped. Once an order has shipped it can no longer be canceled. Email support@caratandclay.com as soon as you can.

Refunds on canceled orders go back to your original payment method within 24–48 business hours of the cancellation being confirmed.

8. Changing Your Shipping Address

Yes, this is possible — but only before your order ships. Email support@caratandclay.com as early as you can and we will update the address. Once a parcel is on its way we cannot reroute it, and redirecting it voids the shipping insurance.

9. Klarna And Affirm Orders

Orders paid with Klarna or Affirm follow slightly different rules:

• Include a return address when you send the item back.

• Eligible items may be returned within 14 days of delivery for a full refund, provided they are unused, unopened and in their original condition.

• Restocking fees, store credit and exchange options do not apply to these purchases.

• Approved refunds are processed within 14 business days, subject to the provider's own merchant protection program.

10. Returns Paid For With Store Credit

If you paid using promotional store credit, a $50 shipping and handling fee is deducted from your store credit balance for each return. This applies only to promotional credit, not to credit issued as a refund or for any other reason.

11. Customs Duties And Taxes

We cannot refund customs duties, import taxes or other government fees paid on your order. To reclaim those, contact your local customs authority, which will explain its own refund process.

12. Currency Conversion

If you are outside the United States, your refund may be smaller than the amount you paid, because of currency conversion or foreign transaction fees charged by your bank or payment provider. We always refund the full approved amount, but we cannot cover fees your bank applies. Email support@caratandclay.com if you would like a refund receipt for your bank.

13. Contact Us

Any question about returning an item — email support@caratandclay.com with your order number.