Shipping Policy

Last Updated: 6 September 2026

Thank you for shopping with us. Below are the terms that make up our Shipping Policy.

1. Before Your Order Ships

• We do not ship or deliver on weekends or public holidays.

• If we are handling an unusually high volume of orders, dispatch may be delayed by a few days. If we expect a significant delay, we will contact you.

• We cannot ship to PO boxes.

2. Shipping Rates And Delivery Estimates

Every shipment is fully insured and sent with a trusted carrier such as FedEx or UPS. The times below are total delivery times, counted from when you place your order.

Loose Diamonds

• Free Insured Shipping: delivered within 2 weeks. Orders under $500 carry a $35 shipping fee.

• Express Insured Shipping ($120): delivered within 1 week.

• Truck icon — Quick Ship: diamonds marked with the truck icon are in our US inventory and typically arrive within 3–5 business days, even on Free Shipping.

• Rocket icon — Overnight: diamonds marked with the rocket icon qualify for overnight delivery, on business days only, excluding weekends and public holidays. If your order contains several diamonds and one or more of them is not eligible for overnight delivery, the whole order ships on our standard timeline.

Engagement Rings And Fine Jewelry

• Free Insured Shipping: delivered within 3–4 weeks.

• Express Insured Shipping ($120): delivered within 2–3 weeks.

If you need your order to arrive by a particular date, add the details in the order notes at checkout or email support@caratandclay.com with your order number, and we will do our best to meet it or offer you the closest alternative.

3. Shipment Confirmation And Order Tracking

You will receive a shipment confirmation email with your tracking number once your order ships. Tracking usually becomes active within 24–48 hours. You can also see the status of any order under Orders in your account.

4. What Arrives In The Box

Your order arrives with the diamond or finished piece and a hard copy of its IGI or GIA certificate.

For orders under a $2,500 cart total, the certificate is posted separately from the item, so the two may arrive on different days.

5. Customs, Duties And Taxes

Orders shipped within the United States are not subject to customs duties.

For international orders, any duty, import tax or surcharge is set by the destination country and is the recipient's responsibility. The carrier will contact you to collect anything due once the parcel reaches your country. We cannot tell you the amount in advance, because it depends on your country's rules — please check your government's guidance.

Customers in Europe may also be charged broker fees by the carrier.

We cannot declare an order below its value on the customs paperwork.

6. Signature And Insurance

Every shipment is fully insured in transit and requires an adult signature (21+) on delivery.

7. Insurance Claims

Insurance protects you, but it has conditions. Please read these carefully, because some actions void your cover.

• Parcel shown as delivered but not received. Contact us within 24 hours of the delivery notification. Claims raised after that window cannot be covered.

• Changing the address after dispatch. Once a parcel has been dispatched, any change to the delivery address, including redirecting it to a carrier pickup point, voids the insurance. We strongly advise against redirecting a shipment.

• Holding a parcel for pickup. If you collect from a carrier location, cover lasts only 24 hours from the moment the parcel arrives there. After that a claim cannot be made.

• Damaged or tampered parcels. If a parcel arrives damaged or looks tampered with, do not accept it. Tell the courier straight away. Accepting such a parcel may void cover for any later claim.

• How long a claim takes. Claims are normally resolved within 2 weeks. We cannot issue a refund or send a replacement while a claim is under review. If the claim is approved, you choose between a replacement or a full refund.

• Customs delays. We are not liable for shipments held in customs. A parcel delayed in clearance for more than 48 hours may be returned at the customer's expense, and cover is void.

8. Lost Or Stolen Shipments

We take every precaution to get your order to you safely. Your order is fully insured in transit and every parcel needs a signature. If a parcel is genuinely lost, you receive a full refund.

When a shipment is lost, we open a claim with the carrier. If the parcel is recovered or the claim is approved, a replacement is sent to you, which normally takes 4–6 weeks from the start of the claim. We will keep you updated throughout.

9. Delivery Attempts, Holds And Redelivery

We can send your parcel to a carrier pickup location to be held for you, normally for up to 2 business days. Email support@caratandclay.com with the location you want before your order ships.

Once a shipment has been dispatched we cannot reroute it. The carrier will attempt delivery up to three times. If a parcel comes back to us undelivered, we will send it out again, but a $50 reship fee applies.

10. Delivery Delays

Deliveries are sometimes delayed by things outside our control, such as weather, carrier backlogs or customs processing. We will keep you informed if that happens. We are not liable for delays caused by the carrier or by customs authorities.

11. Questions

Our team is happy to help with any shipping question. Email support@caratandclay.com with your order number.